Shipping policy

Shipping Policy:

1. Order Processing:
- Once you place an order, we will process it within 7-14 business days for processing, verification, and potential delays. As well as an additional 3-7 days for delivery.
- Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email once your order has successfully placed and additional emails once your order has been shipped and delivered.

2. Shipping Costs:
- Shipping costs will be calculated at checkout based on the  destination and the weight of the package.
- We may offer free shipping promotions from time to time, as specified during those periods.

3. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to monitor the progress of your shipment on our website or the courier's website.

4. Shipping Restrictions:
- Please ensure that the shipping address provided is a accurate and complete.
- We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information.
- We currently do not ship to P.O. boxes or APO/FPO addresses.

5. Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact us immediately, and we will work with you to resolve the issue.
- We recommend inspecting your package upon delivery and contacting us within 48 hours if any damage is found.

6. Returns and Exchanges:
- If you wish to exchange an item you purchased for a different size or receive an item that’s damaged or ,mislabeled you may exchange it with 7 days of receiving the product. Returned items must be in new unworn condition with tags and labels attached. Returned items received in any other conditions will be sent back at your expense unless otherwise agreed upon.

We strive to provide a seamless and reliable shipping experience. If you have any further questions or concerns, please don't hesitate to contact our customer support team at 12.twelveonthedot@gmail.com